Billing Terms & Conditions

Payment Options

Checking out at Clurio is simple and straightforward — we provide a variety of payment methods to fit every preference. We currently accept all of the following:

  • Apple Pay
  • Google Pay
  • Mastercard (Maestro included)
  • PayPal
  • Shop Pay
  • UnionPay
  • Visa (credit and debit cards)


Placing an Order

Every transaction is handled through encrypted, real-time payment gateways. Here's a step-by-step overview of the process:

  • Browse the store and add your chosen items to your basket
  • Head to checkout and fill in your delivery details
  • Pick the payment method that suits you best
  • Review your order and confirm the purchase

As soon as your payment goes through, an on-screen confirmation will appear straight away, followed by a full order summary sent to your inbox.


Keeping Your Payments Secure

Protecting your financial data is something we take very seriously. Our security measures include:

  • SSL encryption applied to all data moving through the site
  • Full PCI DSS compliance across all payment infrastructure
  • Card tokenisation — your card number is never stored on our systems
  • 3D Secure authentication for an extra layer of verification
  • Round-the-clock automated fraud detection and prevention


Prices & Currency

Every price on our site is shown in British Pounds Sterling (£).
If your card was issued by a non-UK bank, any currency conversion will be handled by your card provider at the rate in effect on the day of your purchase.


Your Order Confirmation

Once your payment has been successfully processed, you'll see an instant confirmation on screen. Shortly after, we'll email you with:

  • A full breakdown of the items in your order
  • Proof of your payment
  • Your unique order reference number


Payment Not Working?

If your transaction is rejected, there are several possible explanations:

  • Not enough available funds on the card
  • An out-of-date card or a freeze applied by your bank
  • Restrictions set by your financial provider
  • A mistake in the payment details entered at checkout
  • A brief technical fault with the payment gateway

Double-check your information and give it another try. If it still won't go through, calling your bank or switching to a different payment method usually does the trick. Our support team is also happy to step in if needed.


Extra Fees

Clurio does not add any processing fees to your order total. That said, some charges may come from external parties outside our control:

  • Your bank may apply international transaction or foreign exchange fees
  • Your card issuer might charge a cross-border fee based on their own terms
  • Third-party services like PayPal operate under their own pricing structures

We suggest checking with your provider beforehand so there are no surprises when you pay.


Billing & Payment Enquiries

Got a question about a charge, a technical problem, or a dispute to raise? We're ready to help:

Clurio srl
Address: Via Alture 21, Dolo, Venezia, 30031, Italy
P.IVA: 09805371772
Phone: +44 7441 428757
Email: support@clurio.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to get back to you within 24–48 hours.