Terms of service

Last Updated: 14/06/2025

These Terms of Service ("Terms") set out the conditions governing your access to and use of Clurio ("Clurio", "we", "us" or "our") and our website, online store, products, and associated services (collectively, the "Site").
By visiting or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not accept these Terms, you must stop using the Site straight away.


1. ELIGIBILITY & ACCOUNT CREATION

To access the Site, you must be of legal age in your country or territory. Should you allow a minor in your care to use the Site, you take on full responsibility for everything they do on it.

Some features require you to open an account and submit personal details including your name, email address, payment information, and delivery address. You warrant that everything you provide will be honest, accurate, and up to date.

You bear sole responsibility for safeguarding your login details and for any and all actions carried out through your account.
Accounts are personal to you and cannot be handed over, sold, shared, or reassigned.


2. GENERAL USE OF THE SITE

We retain the right to refuse service to any person, at any time, without needing to provide a reason.

Information transmitted through the Site (other than payment card data) may travel across networks and be adjusted to satisfy technical requirements. Payment card data is encrypted at all times during transfer.

No part of the Site may be copied, reproduced, resold, or exploited for commercial gain without our express written permission.

Section headings exist for ease of navigation only and carry no legal weight in the interpretation of these Terms.


3. ACCURACY OF INFORMATION

While we make every effort to keep content on the Site accurate and current, we cannot guarantee that all information is complete, dependable, or fully up to date.
Material published on the Site is provided for general reference only and should not be the sole basis for any decision you make.

You accept that any reliance you place on Site content is at your own risk. We have no duty to refresh content unless obliged to do so by law.


4. PRICING, CHANGES & SERVICE MODIFICATIONS

Prices for our products may change at any time and without prior warning.

We may modify, pause, or remove the Site — or any part of it — without taking on any liability as a result.
We bear no responsibility to you or to any third party for price changes, interruptions, modifications, or the removal of services.


5. PRODUCTS, AVAILABILITY & LIMITATIONS

Some products are available solely through the Site. All stock is finite and subject to availability.

We do our best to show product images and colours accurately, but we cannot guarantee that your device will display them with perfect fidelity.

We reserve the right to:

  • Limit the sale of products or services to specific locations, individuals, or volumes
  • Withdraw or amend products without advance notice
  • Void any offers where doing so is required by law

All returns and exchanges are governed by our Return Policy.


6. ORDER PROCESSING, VERIFICATION & CANCELLATION

We may accept, refuse, or cancel any order entirely at our discretion, even after it has been placed and confirmed.

We may apply purchase restrictions per individual, per household, or per order, including where identical details appear across:

  • Customer accounts
  • Payment cards
  • Billing or shipping addresses

If we need to cancel or change an order, we will make reasonable efforts to inform you using the contact details provided at the time of purchase.

You agree to provide correct and complete billing, payment, and delivery details for every transaction.


7. THIRD-PARTY TOOLS

The Site may offer access to tools or integrations provided by third parties that we neither own nor oversee.

These tools are offered on an "as is" basis with no warranty, endorsement, or liability from us.
Your decision to use any such tools is entirely your own and carried out at your sole risk.


8. THIRD-PARTY LINKS & EXTERNAL RESOURCES

The Site may feature links to third-party websites, content, or services that are independent of Clurio.

We do not review or vouch for the accuracy, legality, or policies of these external sources, and we take no responsibility for any third-party content, goods, or services you encounter through them.


9. USER CONTENT & SUBMISSIONS

By sending us reviews, suggestions, feedback, proposals, or any other material (collectively, "Submissions"), you grant Clurio a worldwide, perpetual, royalty-free, irrevocable licence to use, reproduce, modify, publish, and distribute those Submissions, with no obligation to pay or credit you in return.

We are not required to:

  • Handle Submissions in confidence
  • Credit or acknowledge the person who submitted them
  • Respond to any Submission


10. PRIVACY & PERSONAL DATA

We process your personal data in accordance with our Privacy Policy, which explains how we collect, use, and look after your information.
Using the Site constitutes your consent to that processing.


11. ERRORS, INACCURACIES & CORRECTIONS

From time to time, the Site may contain errors, inaccuracies, or gaps relating to product descriptions, pricing, offers, stock availability, or delivery details.

We reserve the right to fix such errors and revise information at any point without prior notice, including once an order has already been placed.


12. PROHIBITED CONDUCT

You agree that you will not use the Site for any of the following:

  • Illegal or fraudulent activity
  • Promoting or assisting unlawful behaviour
  • Violating any applicable law or regulation
  • Infringing the intellectual property of others
  • Harassing, abusing, defaming, or discriminating against any person
  • Providing false or deceptive information
  • Uploading malware or disruptive code
  • Harvesting user data without permission
  • Distributing spam or unsolicited messages
  • Posting obscene or offensive material
  • Tampering with or bypassing security features

We reserve the right to suspend or remove access in the event of any violation.


13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

The Site and everything on it — including all products, services, and content — is provided on an "as is" and "as available" basis, with no guarantees of any kind, express or implied.

We make no commitment or assurance that:

  • The Site will be available without interruption, fully secure, or error-free
  • Faults or defects will be identified and resolved
  • Content is wholly accurate or complete

To the maximum extent permitted by law, Clurio and its affiliates, staff, directors, officers, suppliers, and agents shall not be held liable for any direct, indirect, incidental, special, punitive, or consequential loss arising from your use of the Site.


14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Clurio, its affiliates, officers, employees, agents, and partners from any claims, losses, damages, liabilities, or legal costs arising out of:

  • Any breach of these Terms on your part
  • Your violation of any law or the rights of a third party
  • Your improper use of the Site


15. SEVERABILITY

If any clause in these Terms is found to be invalid or unenforceable, it will be applied to the greatest extent the law allows, while all other clauses remain fully operative.


16. TERMINATION

These Terms stay in effect until brought to an end by either party.
Any obligations or liabilities incurred before termination will continue to apply after it.


17. ENTIRE AGREEMENT

These Terms, read alongside our Privacy Policy and any referenced policies, represent the full and binding agreement between you and Clurio concerning your use of the Site, replacing all previous arrangements or understandings.


18. GOVERNING LAW

These Terms are subject to and construed in accordance with the laws of England and Wales, excluding any conflict of law provisions.


19. CHANGES TO TERMS

We may amend or update these Terms at any time.
The version currently in force will always be posted on this page.
Carrying on using the Site after any amendments takes effect means you accept the updated Terms.


20. SHIPPING & DELIVERY

We dispatch orders through our chosen logistics and courier partners.
Delivery estimates, product availability, and any applicable shipping costs are presented at checkout and differ depending on your location.

We are not responsible for delays attributable to carriers, customs, or events outside our reasonable control.

We aim to get all orders to you within 5–8 working days.


21. RETURNS & REFUNDS

Eligible items may be returned within 30 days of delivery, in line with applicable consumer rights legislation.
To open a return, please email us at: support@clurio.com

Returned items must be:

  • Unused and in undamaged condition
  • Enclosed in their original packaging
  • Complete with all included accessories

The cost of return postage falls to the customer, unless the product arrived faulty or we made a mistake.
Refunds are issued within 7 days of the returned item reaching us.


22. PRODUCT WARRANTY

Every product we sell is covered by statutory warranty entitlements under applicable law.
If you receive an item that is defective or does not conform to what was ordered, please reach out to support@clurio.com with a full description and any relevant evidence.
We will determine the most appropriate remedy — whether that be a repair, a replacement, or a refund.


23. CONTACT INFORMATION

For questions about these Terms or anything relating to our products, please reach out to us:

Clurio srl
Address: Via Alture 21, Dolo, Venezia, 30031, Italy
P.IVA: 09805371772
Phone: +44 7441 428757
Email: support@clurio.com
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to reply within 24–48 hours.