Privacy policy

This Privacy Policy explains how Clurio ("Clurio", "we", "us" or "our") gathers, processes, and protects the personal information of anyone who visits or purchases from this online store and its associated services (the "Website").

As the organisation responsible for running this Website, we serve as the data controller for all personal information handled through it.

Continuing to use the Website following your review of this Policy means you understand and accept the practices described herein.

 

1. WHO WE ARE

Clurio srl
Address: Via Alture 21, Dolo, Venezia, 30031, Italy

P.IVA: 09805371772
Phone: +44 7441 428757
Email: support@clurio.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

 

2. WHAT INFORMATION WE COLLECT

The personal data we hold about you varies depending on how you engage with the Website. This may include:

Your Personal & Contact Information Your full name, email address, phone number, and both your shipping and billing addresses.

Purchase & Payment Records Items you ordered, sums paid, any refunds processed, transaction identifiers, and partial card details. Full card numbers are never held by us — your payment provider handles all sensitive financial information on our behalf.

Account Information (registered users only) The login credentials you set up, along with any preferences saved to your profile.

Customer Service Exchanges The content of any messages, attachments, or details you provide to our team when seeking help.

Technical & Usage Data Your IP address, browser version, device type, operating system, language, pages you view, time spent browsing, and information gathered through cookies and similar tools.

 

3. HOW YOUR INFORMATION REACHES US

We gather data through three main routes:

✔️ Actions you take directly — completing a purchase, registering an account, subscribing to our newsletter, or writing to our support team.
✔️ Automatic collection — through cookies, pixels, and tracking tools integrated into the Website.
✔️ External partners — such as payment processors, delivery companies, marketing services, and analytics platforms.

 

4. WHY WE PROCESS YOUR DATA & OUR LEGAL BASIS (ARTICLE 6 GDPR)

Below is an overview of how we use your data and the legal justification for each purpose:

Order Fulfilment & Account Management Handling purchases, organising delivery, managing returns, and addressing customer queries. Legal basis: Contract performance (Art. 6(1)(b)) + Legitimate interests (Art. 6(1)(f)).

Transaction Security & Fraud Detection Authenticating payments and flagging unusual activity. Legal basis: Legitimate interests (Art. 6(1)(f)) + Legal obligations (Art. 6(1)(c)).

Site Optimisation Analysing how visitors use the Website to continually improve the shopping experience. Legal basis: Legitimate interests (Art. 6(1)(f)).

Promotional & Marketing Content Delivering offers and personalised communications. Legal basis: Consent where legally required (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)). You can opt out whenever you choose.

Legal & Regulatory Compliance Satisfying tax, financial reporting, and statutory requirements. Legal basis: Legal obligation (Art. 6(1)(c)).

 

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies on our Website for a number of reasons:

  • Ensuring the Website runs smoothly and correctly
  • Saving your preferences and settings across sessions
  • Monitoring visitor traffic and evaluating site performance
  • Displaying targeted ads where you have provided consent

For cookies that are not strictly necessary, we will ask for your permission through a notice when you first land on the Website. Your choices can be revised at any time via your browser or our cookie preferences tool.

Turning off certain cookies may limit the functionality available to you on the Website.

 

6. WHO ELSE HAS ACCESS TO YOUR DATA

We only share your information where it is genuinely required to run our business, and exclusively with the following types of recipient:

  • Shopify (the platform on which our store operates)
  • Payment processors (such as Stripe, PayPal, Klarna, and others)
  • Shipping and fulfilment providers
  • Marketing and email communication services
  • Technology partners and analytics tools
  • Legal, tax, and compliance professionals

Your personal data is never sold to outside parties — without exception.

 

7. INTERNATIONAL DATA TRANSFERS

Certain service providers we work with, Shopify among them, may process your data in territories outside the UK or EEA. Whenever this occurs, we ensure suitable protections are in place, including:

  • Standard Contractual Clauses (SCCs) endorsed by the relevant regulatory bodies
  • Transfers limited to countries covered by an adequacy decision
  • Supplementary technical and organisational security measures

Get in touch if you'd like more information about the safeguards we apply.

 

8. HOW LONG WE KEEP YOUR DATA

We hold your information only for as long as genuinely needed — either to provide our services or to meet a legal obligation.

Typical retention periods are outlined below:

  • Purchase and financial records: retained for up to 10 years to satisfy tax and accounting requirements
  • Account data: kept until you delete your account or it becomes dormant for a prolonged period
  • Support communications: stored for up to 3 years from the date the issue was closed
  • Marketing preferences: maintained until you opt out or revoke consent

 

9. YOUR RIGHTS UNDER DATA PROTECTION LAW

Subject to the relevant legal framework, you are entitled to:

✔️ Obtain a copy of the personal data we hold about you
✔️ Have any incorrect information put right
✔️ Request erasure of your data, where the law allows
✔️ Limit or challenge how we process your data in certain situations
✔️ Receive your data in a structured, portable format
✔️ Withdraw consent you have previously granted, at any point

To make any of these requests, contact us at support@clurio.com.

We may need to confirm your identity before acting on your request. In most cases we'll respond within 30 days, though particularly involved requests may take a little longer.

If you feel your rights have not been respected, you are entitled to raise a complaint with your national Data Protection Authority.

 

10. CHILDREN

This Website is designed for adult users and is not intended for anyone under 16 years of age. We do not knowingly gather information from children. If you suspect a minor has provided us with their details, please inform us right away and we will remove the data promptly.

 

11. AUTOMATED DECISION-MAKING

We do not carry out automated decision-making or profiling that would result in legal or otherwise significant consequences for individuals, as outlined in Article 22 of the GDPR.

 

12. ABOUT SHOPIFY

Our Website runs on Shopify's infrastructure, which underpins the core technical operations of our store — from order management through to security monitoring and data analytics. In relation to certain platform-level activities, Shopify operates as a data controller in its own right.

We recommend consulting Shopify's own Privacy Policy to gain a clear picture of how they manage data on their end.

 

13. UPDATES TO THIS POLICY

We revisit this Policy periodically and may revise it to reflect developments in our practices or shifts in legal requirements. The latest version will always appear here, clearly dated. For significant changes, we will notify you as required under applicable law.

 

14. GET IN TOUCH

Any questions about this Policy or how we manage your personal data are always welcome:

Clurio
Address: Via Alture 21, Dolo, Venezia, 30031, Italy
Phone: +44 7441 428757
Email: support@clurio.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

We do our best to respond within 24–48 hours.